What's wrong with bottled water?
Tons! And we mean that literally! Over 80% of plastic water bottles do not get recycled, meaning 2 million tons of plastic bottles pile up in our landfills and oceans each year from 38 billion plastic water bottles. The manufacturing and transportation of bottled water also wastes more than 17 million barrels of oil and creates more than 2.5 million tons of CO2 annually. And for every liter of bottled water produced, 3 to 4 liters of water are wasted. All of this for a product that is often just glorified tap water. In fact, 50% of bottled water, including Coca-Cola’s Dasani and PepsiCo’s Aquafina, is sourced from municipal supplies. More facts about bottled water can be found here and here .
Where can I find a Reefill station right now?
We currently operate an 8-station pilot network around the Village in New York City, with stations hosted in local favorites City Bakery, OCafe, the Uncommons and more. A full map is available here. We will be adding Reefill locations throughout New York City so you won’t need to walk far to fill up when you’re on the go.
Can my business host a station?
We are always looking for interested locations! Please send an email to and we can discuss.
What kind of filters do you use?
Reefill stations use carbon and sediment filters that meet the performance standards of NSF certification 42 (meaning they reduce specific aesthetic or non-health-related contaminants, including chlorine, taste, and odor) and NSF certification 53 (meaning they reduce specific health-related contaminants, including lead, Cryptosporidium/Cyst, and Giardia).
Are the stations clean?
Reefill stations are equipped with UV sanitization in the dispensing area to kill germs and microorganisms. We also clean the stations regularly.
Am I paying for water?
The membership fee covers the infrastructure and maintenance of the network, including the chilling and filtering of the water. We are not charging for the water -- tap water is always free from each Reefill station -- and once you access chilled, filtered water from a station, you can take as much as you’d like and fill up your friends’ bottles too!
Can’t I just drink tap water from home, work, or school?
Of course! We support any option where people drink tap over bottled water (which often comes from the tap too) but sometimes it can be tough to find places to fill up away from home, work, or school. That’s one of the reasons Americans spent $21 billion on bottled water last year. When you are on the go, Reefill provides quick and easy access to cold, filtered water with no need to wait in lines or bother store employees, and without the plastic waste of bottled water. We are also updating our maps to show outdoor (free) bottle refilling stations around town that are being installed by the New York City Mayor's office.
What phones does the app work on and what are the system requirements?
Do I need to have a smartphone to use Reefill?
Tap water is always readily available but to become a member right now you need a smartphone. We are developing access cards and RFID stickers (to put on your bottle!) so Reefill will be available to those without a smartphone and even more convenient for everyone.
Do I need to use a particular bottle?
With Reefill, you can use any bottle you want. As long as it’s not bottled water!
Have other questions? Please send us an email: firstname.lastname@example.org